Contact Management

Callmedia Enterprise, Advance and Professional  is a powerful suite of applications which enables us to manage customer interactions with speed and precision across multiple channels including voice, email and SMS. Functionality includes :

• Identification of customers and types of callers to ensure that they are prioritised correctly and allocated to the most skilled available user
• The ability to dynamically increase the priority of a waiting call or other task so that customer wait time is reduced
• Detailed and configurable real-time statistics, with alerts to notify staff when volumes increase.